Refund policy

RETURN POLICY

Afya Refund & Return Policy

At Afya, we are dedicated to helping you take steps toward relief and improved well-being. We stand behind the quality and effectiveness of our products and recommend using them for a minimum of 14 days to fully experience their benefits. If you are unsatisfied with your purchase after 14 days and within our 90-Day Money Back Guarantee, please contact us at support@shopafya.com assistance.

Cancellation Policy

We understand that plans can change. If you need to cancel or modify your order, please contact us within 24 hours of placing it. After this window, your order may already be in processing or shipped, and changes may no longer be possible.

All cancellations are subject to a $20 restocking fee to cover processing and handling costs incurred once an order is placed. This policy helps us maintain fast turnaround times and quality service for all customers.

For assistance, please contact our support team at support@Afya.com 

90-Day Money Back Guarantee

We’re confident in our products and encourage you to use them for at least 14 days to experience their benefits. If you’re still not satisfied, you can return the items within 90 days for a refund. Please note: shipping fees (if applicable) are non-refundable.

To begin your return, please email us at support@shopafya.com or fill out the form on our Contact Us page. Be sure to include your Order Number or the Name and Email Address used when placing your order to help us process your request quickly.

Customers are responsible for covering the cost of return shipping. While the product purchase will be refunded in full, we do not provide prepaid shipping labels. You will need to arrange and pay for return shipping yourself. Refunds are issued once we receive proof that the package has been shipped (such as a tracking number or a clear image of the shipping receipt).

 

Damaged Items

We carefully package all orders to ensure they arrive in excellent condition. However, if your product is damaged (defective or physically broken) upon arrival, please report it within 48 hours of delivery by emailing us at support@shopafya.com with clear photos of the damage. If eligible, 

Customers may choose either:

• A replacement product (sent at no additional cost), or
• A refund for the defective item.

Please note that only one resolution option (replacement or refund) may be selected per order.

Please note: damage to packaging alone does not qualify as a damaged product. Items damaged through normal use, wear and tear, or misuse are not eligible for refunds or replacements.